Claims
TP Insurance supports policyholders and intermediaries with clear, orderly and timely management of claims.
In the event of a claim, TP Insurance is alongside policyholders and intermediaries to ensure clear, orderly and timely management of the case.
Claims management is one of the most important stages of the insurance relationship. When a damaging event occurs, the client needs concrete, competent and traceable support, while the intermediary must be able to rely on dependable operational assistance.
The TP Insurance Claims Department operates with this objective: to support clients and each case with focused attention and method, facilitating the proper exchange of information between the policyholder, the intermediary and the insurance company concerned.
All claims management activities are carried out in compliance with the policy terms and conditions, the applicable procedures and the responsibilities assigned to TP Insurance S.r.l.
How to open and follow a claim
In the event of a claim, the client may contact their reference intermediary or contact the TP Insurance Claims Department directly through the channels and steps listed below.
In order to allow the case to be opened correctly, it is important to send all essential information relating to the claim to the following email address:
Information to include
The claim notification should include, by way of example:
The complete and timely submission of information will allow the TP Insurance Claims Department to manage the claim more effectively with the insurer and will reduce the need for subsequent requests for additional information, which could cause delays.
Important information
The activities carried out by TP Insurance in relation to claims are performed within the limits of the responsibilities assigned by the agreements with the insurance companies, the policy terms and conditions, and the applicable legislation.
TP Insurance supports the proper exchange of information between the parties involved and assists in the orderly handling of the claim, in accordance with the applicable contractual and regulatory framework.
For claims assistance
Please contact the TP Insurance Claims Department using the dedicated claims email address.
TP Insurance S.r.l.
Via Frugoni 15/7
16121 Genova (GE), Italy
Claims email: claims@tpinsurance.eu
General email: corporate@tpinsurance.eu
Tel. +39 375 5418989
Updates
TP Insurance may update this claims information from time to time. Any changes will be published on this page.
